Comments on: Heritage Family Library

By: Charity

Charity — Tue, 13 Jul 2010 19:49:24 +0000

I am having the same problem with canceling my book services. I just tried to call 3 numbers, each of them are “no longer in service”… So how do I exactly go about canceling further shipments??

By: Earl

Earl — Mon, 28 Jun 2010 06:46:01 +0000

My “adventure” with HFL began with a young female college student going door-to-door on a hot summer day, selling the series. I discussed this with my wife, who also looked at the set the student was selling, and decided to get the set, and the Continuous annual book. Fast-forward several years: my son is now 13, and much of the research we do is by InterNet. I notified the company by e-mail earlier this year – 2010 – to stop further shipments. We received a note by regular mail that I was “too late” and that the Annual would still be shipped, but that otherwise further shipments would stop. Interestingly, it took more than a month (maybe two) for the Annual to get here. I am surprised that it could not be stopped sooner.
I have tried to call the 800-451-5002 and there is a recording saying that this number is not a working number. Thank you for supplying two other numbers – I will follow up, and now ensure that we (HFL) and my family are likewise not working together.

By: Angela

Angela — Thu, 09 Apr 2009 14:56:32 +0000

We haven’t had any problems with this company other than an occasional mystery package. (In the past, we’ve just marked REFUSED on the package and returned it.) We purchased the set of student handbooks many years ago from a young salesman (as many have mentioned) and now every year, we still receive an ANNUAL to keep our handbooks current. After our most recent mystery package, I started to get a little frustrated, so I Googled the company and found this page, which helped me to contact them (thank you for the numbers). My call was immediately answered and when I explained to the woman that I only wanted the ANNUALS, she very promptly and courteously offered to change my account so that I only receive the ANNUALS.

By: Mark

Mark — Mon, 05 Jan 2009 06:45:28 +0000

It’s good to see I’m not the only one that has experienced issues with this company.

I’ve had an experience with them going back to 2006: A very nice college student showed up one summer Saturday afternoon on my porch selling children’s reference books. It was 115 degrees that day and we invited him in for some tea and ended up purchasing a number of books. During the conversation, I was careful to mention that I didn’t want any more items beyond what I was purchasing from him. He laughed and suggested I write “no further orders on approval” on my check. He was a very nice young man who talked about the “training” the company had given him and he made mention of his “faith” (evangelical Christian). He struck us as very earnest and hardworking.

A couple months later I received a book (not expecting it, I opened it the cardboard package it was shipped in). I sent it back “refused” and placed a brief note taped to the book asking them not to send any further products. Over the next 12 months I received increasingly insulting letters requesting payment (one of the more memorable asked, I quote: “Are you stupid?”). I finally found this address: 2451 Atrium Way Nashville, TN 37214 Phone: (615) 391-2899- and placed a call to the state attorney general’s office, then sent a letter to them politely mentioning my frustration and my action and asking them to confirm receipt of my request. I have not heard further from them since then and hope they have not blemished my credit.

A quick search of company names via Google will show some heart-rendering stories from some of the students they employ. It seems the company policies on all angles of their business model are similarly extreme.

By: Tara

Tara — Mon, 25 Aug 2008 15:16:34 +0000

Thanks to all of you for the information. I didn’t order the book, we misplaced it, now we have been sent to collections. We have now found the book and are sending it back. Good luck everyone!!

By: Marilyn

Marilyn — Fri, 04 Apr 2008 02:22:32 +0000

I have had one of their books setting at my house unopened for about a month now. Thanks to reading this blog and getting a contact number i now have a return label on the way. I did have a college student this past summer selling me the encyclopedia set. Which i do not regret getting. Just a note, these college kids put up with a lot going door to door so please give them the respect they deserve.

I contacted this company and they were extremely nice and i was able to cancel any further issues coming to my house. The representative on the phone is also just another employee trying to make ends meet. But it is always nice when you can hang up the phone and do it on a good note instead of having to deal with a bunch of BS before anything is achieved. So i am like so many others on this blog. Greatful to have come across it!!!a

By: Sonya

Sonya — Fri, 21 Mar 2008 14:42:43 +0000

I too thank you for the 800#. I received the same atlas and cookbook and unfortunately my teenage daughter was waiting for an order from Hollisters and wasn’t paying attention. I called the 800# and spoke with “Jim” and he was really helpful, said he would send a return label within 2 weeks, cancel my account, and was very pleasant. We’ll see what happens.

By: Mary Kirkman

Mary Kirkman — Fri, 14 Mar 2008 01:54:38 +0000

Thank goodness for this site. My husband and I just opened our “mystery” gift of an atlas and crazy looking cookbook. We were trying to figure out what to do with them when I found this website. After reading all of these post we recall buying some children’s books from a “college” student going door to door. That was almost two years ago! I can’t believe that we are even still on their list.

We got no response when we called the 1800 number but will try to use the other number posted. Thanks so much.

By: SPhillips

SPhillips — Thu, 13 Mar 2008 02:33:26 +0000

Got two books today. I will call and let them know I will not pay for then and I will not make any effort to send them back. If they want ‘em back they can send the college kid back over to pick it up. Also I will write to the local paper to warn people not to be suckered in. Our paper is pretty good about posting letters with such warnings. I am sure I told the student I did not want any annual updates or any other options. If there was no way to opt out of the updates, I would not have bought the books in ther first place. Can’t beleive these people are still doing this two years after the first posting above.

By: MTurner

MTurner — Thu, 31 Jan 2008 18:14:22 +0000

Thank you for making this information available.

I have had this unopened Atlas package for 7 months and am now getting collections notices from this company–the nerve! I called the number you gave and they are sending a return label and cancelling the account.

This is an underhanded way of doing business. Imagine giving perfect strangers your product and then demanding payment. They didn’t deserve my attention–that’s why I let the book sit there for 7 months and let them pay to mail me notice after notice. Maybe the cost will make it not worth it to continue their business practices.