Comments on: Equifax Customer Service is Just Lip Service

By: Dennis Wagner

Dennis Wagner — Sun, 19 Dec 2010 20:35:28 +0000

Security Freeze on your file, you must include your 10 digit PIN. Where do I get this pin number?

Thank you,
Dennis L Wagner

By: Mat Najarro

Mat Najarro — Sat, 23 Jan 2010 17:06:05 +0000

I have used equifax in the past and found the service to be quite good. Most of the credit rating services are fairly similar anyway

By: Don

Don — Thu, 21 Jan 2010 22:40:33 +0000

Thanks, everyone! I was about to sign up with Equifax for three-credit-report monitoring service. Why would I choose
Equifax? Because I have had experiences with Experian similar to those all of you have had with Equifax. My credit has
been monitored by Experian for the past four years because someone stole a computer loaded with personal data
on thousands of employees and retirees, and the company (Boeing) paid for credit monitoring for everyone as a result of the theft. When the Boeing plan expired this month, I telephoned Experian to subscribe for the service. That’s when the trouble began. I gave them a credit card number, but a week later I discovered the payment had not hit my credit card so I called Experian. Seems that to activate the monitoring for me they needed to “call up” my credit report, but they were not able to do that because they kept getting a “Code 78,” meaning among other things I had no credit history. For the next 10 days or so, I spoke to seven or eight Experian monitoring people and (eventually, after being required to download a copy of my credit report to give them a credit report number), two real live people in the “disputes” part of the company. I reviewed my report as well as those from Equifax and Transunion, and I did not find anything unusual or incorrect in any of them with one exception. My son, who happens to be a junior, was listed on the personal information page in the Experian report along with my name. I explained what I believe was wrong with the report to a number of people, but they kept bouncing me back and forth between the monitoring service and the credit bureau. None was helpful. In fact, they were all dunces. After a lengthy conversation on Jan. 14 with a “supervisor” I was assured everything would be fixed within 24 hours. It wasn’t. They are not paying attention to details, and this kind of work demands attention to details. Why is my son’s name appearing on my report? Do they punch in information on the basis of names only? Why don’t they use social security numbers? I have come to the conclusion that these people are either stupid, ignorant, incompetent or just plain careless in how they do their jobs. There’s much more to this story. I’m 79 years old with high blood pressure; I doubt I can take much more of this. I am not sure I want to deal with Equifax either. Should I take the chance?

By: Carol

Carol — Tue, 25 Aug 2009 16:59:09 +0000

It’s time we all file complaints with the Better Business Bureau.

Equifax is by far the worst of the three agencies. Like many of you I too have had to waste hours of my life trying to get someone on the phone and I too experienced the heavy sales pitch for their credit monitoring services even after I tell them “no thanks, I have that service with another company, no thanks. Now can you please help me with the reason I’m calling instead of trying to sell my something?”

All I wanted to do is confirm that a fax was received correcting my last name with for whatever reason, is reported as my former marriage name which I’ve not used since 2001. I’ve provdied them with all the required information on two separate occassions and have just done so again. TransUnion and Experian have managed to take care of this why can’t Equifax???

By: April

April — Wed, 01 Jul 2009 15:26:03 +0000

Well, my horror story with Equifax is pretty simple – I’ve requested my annual free credit report 5 times now…online says it can’t process my request, I’ve gotten a customer service (now there’s an oxymoron) phone number and have called them 4 times – each time explaining that I am requesting my free annual report (which I am entitled to and never received), I’ve written to them, I’ve gone through Annual Credit Report (never received my report), I’ve gone through Equifax’s phone ring around the rosy and still no report. I was able to obtain the other two credit reports on line within 5 minutes, but with Equifax? NO CREDIT REPORT. Not in the mail, not online, not thru customer service, not through Annual Credit Report, no way, no how can I get a copy of my credit report through Equifax. WTF????

By: Jason

Jason — Mon, 22 Jun 2009 15:15:08 +0000

Thanks for the number. I called it, and the people on the other side are about as worthless as tits on a bore hog. They have no idea what your sayin or what your tryin to tell them. My wife is Canadian and we just got her green card so now she has a SS# but she cant take a loan out because equifax does not show her SS# to be valid, and if i want it to be valid, She has to fax paperwork in stating it is valid with all her personal info on it. I cant send it in for her because it does not protect her. How does sending a fax with you SS# on it with all your personal info to go with it protecting anyone? Smart move equifax and try to sell me some more stuff while im trying to get everything work out. IDIOTS!!!

By: Joe

Joe — Thu, 04 Jun 2009 20:16:01 +0000

8664949192 got me to a dispute rep. They will try to sneak in the monitoring service sale during the call. Good service to have but I have it from another company. Not the most compliant sales approach so be careful.

By: Mike

Mike — Thu, 23 Apr 2009 11:09:15 +0000

What is the phone number that you receive if you purchase the $10 order?

I don’t have $10 to waste on nonsense from Equifax and their cheating business plan.

Please, someone out there, just tell the phone number.

By: Its a 7 step program

Its a 7 step program — Thu, 11 Dec 2008 20:37:05 +0000

I’m in Canada. I tried to contact Equifax today. I got the customer service number off their website. I enter in all my info and address and all that. The system says “We cannot process your application with the information you provided. Thank you for calling Equifax. Good bye.”. The damn thing doesnt give me any recourse. its just hangs up. No way to contact a human being for assistance. Then I recall hearing on the automated service they have a customer service number at the bottom of your credit score after you receive it. So like any person with a computer does I Google for the number. 4 website4s later I find this number here for the (not known at the time) American Equifax. I call, they put me on hold for 15 minutes looking for a Canadian number. I call it, its automated. Great. So I call back the US number and ask for CANDADIAN CUSTOMER SERVICE number. Only a 10 minute wait this time! I call and punch 1 a bunch of times til I get to a live person. Hooray right? Wrong. They tell me they have no information available to me except a phone number for customer service. So I call. ITS FRENCH!!!! I listen through the mumbo jumbo til i hear some numbers. Good thing I was forced to take french til the 8th grade. I manage to figure out what the hell shes saying and formulate a phone number. SO this time I call and get a person who speaks English. Wonderful. The journey has ended. Almost! I get into my discussion with her, she mentions I was late on a payment a few months back explaining why my credit score was a bit off. But the kicker is she says ” So when you make your regular payment for the next 3 to 6 months without incident, call back and inquire about your score. Heres the number…” !!!!!!! I hang up the phone, look at my pad of paper and see 7 phone numbers I had to call to get in touch with a English-speaking, Canadian, Equifax Representative. So Equifax.. keep up the good work fellas. Oh and by the way. What the hell is it you do anyways?

By: Equi_fuc-ups

Equi_fuc-ups — Mon, 06 Oct 2008 20:18:46 +0000

Can someone please tell me if I can sue this company because I have had it, my frustration level has really made me want to move to the woods and barter for things I need to survive. Equifax has ruined my CAREER, my CREDIT and my CHARACTER. Even after disputing items and submitting documentation of proof things they had on my report were inaccurate, they still listed them on my report or better yet, removed them and put them right back on the next month. I disputed items and because their e-mail went to bulk, when I tried access the results of the report, I was told it expired, what the hell does that mean and why can’t they mail me a hardcopy considering they refused to allow me to access my initial report on-line. So I goto their whack site to get a customer service number and get put in this continuous loop of pages with absoluetly not-a-one providing a number to anything other than an electronic recording. I have flippin had it so if someone can tell me if I can legally sue them for slander or defamation on character, I would love to know.