I recently commented on Lorelle’s post about Help pages on blogs. My answer got me thinking about an excellent Internet analogy.
I maintained a “Help” page on my personal blog for a long while. It was a practice in earnest to fight the good fight. I tested browser compatibility and noted errors with specific browsers. It helped me…never my audience. I think I gave up after reading “Don’t Make Me Think.” Ultimately, that is really the mindset and the answer. If I have to provide a help page, perhaps I’m doing something wrong. Perhaps I’m not making that personal connection with people because I’m ostracizing them through some personal elitism. I remember when DHTML was really cool and working with the DOM in unique, arcane methods was more a resemblance to the occult than anything Web 2.0 represents today. We’ve all grown up on this stuff. Internet adolescence is over and it’s time to get a real job; move out of your parent’s basement (no offense to you 30-somethings living in your parent’s basement). So I don’t have a “Help” page anymore. I try to offer help in more constructive ways – ways that a “Help” page can only make excuses for. Besides – who actually takes the time to read a manual, let alone my blog manual?